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Disruption

We have been providing a tiling service to the nation for over 30 years and our desire to provide you with a great service is as strong as ever during this difficult time.

We hope the following FAQs provide you with the comfort that we are doing everything we can to look after our people and in turn, protect you, our customer.

Are your stores still open?

Yes. Like all retailers we are monitoring the situation daily in line with government guidelines.
Please know that the health and safety of our employees and our customers is our top priority and we have put in place special measures in store to help stop the spread of Coronavirus.

Can I still order tiles and accessories online?

Yes. All our products displayed in our stores, and more besides, are available on our website.
You can use our phone, Live Chat or website service – in this way you can access our full range and benefit from expert advice without the need for face to face contact.

If I buy now, will you still deliver my order?

Yes. We are monitoring the situation daily but at present we are still delivering to our customers.
To ensure we safeguard our employees and customers we have put in place a number of special protective precautions in line with the latest government advice.
We are speaking with each and every customer to establish their specific situation and preferred level of service.
If a customer is symptomatic, self-isolating or in any way uncomfortable about receiving there tile order we will not deliver the product and will keep it stored for them.
If you just let the store or online sale team aware of this, we can delivery your goods when you next needs them.

I’m self isolating, can I still get my delivery?

Yes, you can still have your delivery
The health and safety of our employees and our customers is our top priority so we will not be delivering to the homes of customers who are self isolating.
Due to the high value nature of the product we are also not able to do doorstep deliveries.
We will look after your furniture for you until you are able to receive it safely. What will happen to my furniture if I can’t receive it now? We will look after your furniture for you until you are able to receive delivery of it.

I have a problem with my furniture, are your service managers still working?

Yes. At present we are still supporting our customers in this way.
To ensure we safeguard our employees and customers we have put in place a number of special protective measures in line with the latest government advice.

What precautions are your store, delivery and service manager teams making to help stop the spread of Coronovirus?

We are encouraging all employees to follow public health guidelines and take sensible precautions.
These include practicing the recommended hand hygiene routines; stepping up the cleaning processes of our stores, warehouses and factories; minimising contact with surfaces; politely declining drinks, and avoiding shaking hands or making close contact with each other and our customers.
We are also encouraging delivery drivers and service upholsterers to ask customers if they can wash their hands upon entering and leaving the customer’s home.

Is customer service still available?

Yes. At present our teams are all working as normal and we aim to give you the support you need for as long as we can. We ask that you please bear with us during these challenging times as we do our very best to continue to provide good standards of service.