Delivery Information

Our fast and secure delivery service is available all across the UK. Two options are available, either next working day (If ordered before 12pm) or on an Economy service which will be delivered within 3 days of placing your order. Deliveries are usually made between 8.00am and 18.00pm Monday to Friday, unless specified otherwise.Saturday deliveries are subject of an additional delivery charge. (see below)

Most deliveries arrive on large lorries with a tail-lift (and a pump truck) therefore it is important to inform us about any access restrictions at the chosen delivery address. E.g: narrow roads to which we will then inform our warehouse that a smaller vehicle may be needed due to restricted access. We would also like to be informed if there are any obstructions. E.g: steps, lifts, uneven or gravel paths/driveways. All palletised orders are **KERBSIDE** only. Whilst every effort will be made to deliver your order to the closest, safest location the goods will need to be signed for. We will not leave any palletised orders without a signature, this is down to the delivery drivers discretion. If the driver is not happy with the location that the pallet is being left, it will then be taken back to the delivery depot.

The delivery company are having delivery delays and your order could take longer than expected. Sorry for any issues they may cause. 

The delivery prices listed below are NOT valid for some postal areas. These postcodes are as follows;

AB, IV, HS, KW, ZE, PH, PA20+, DD, PO30-PO41, JE, GY, IM, BT.

DUE TO NEW EU RULES WE CAN NO LONGER SHIP TO IRELAND, SOUTHERN IRELAND OR NORTHERN IRELAND

If you need a quotation for delivery to one of the aforementioned postcodes, please contact us and we can supply you with delivery costs.

Freephone: 0800 1 560 560 or email: [email protected]

Orders and tile samples are delivered to UK Mainland addresses only and all delivery prices are fixed.

Goods can only be dispatched Monday - Friday. Orders placed over the weekend will be dispatched on Monday on your desired delivery service.

Pallet deliveries watch our video to find out more.

Delivery Options Delivery Time Delivery Cost Additional Information
Store Collection We aim to call you within 1-2 hrs to advise when your order will be ready for collection from the chosen store. Free Collection Use the store finder to find your nearest store to collect from.
Economy Delivery This is a standard delivery service which is usually delivered between 3 days from the place of order.

Free delivery on orders over £350.00 and under £350 is a £34.99 standard charge to UK mainland post codes, further post codes will be quotable

Ecomony Delivery is between 8am - 6pm on the day selected. All pallet tile order are kerbside and will need to be signed for.
Next Day Delivery This is a Next Day service on orders placed before 12pm. The delivery is based on a Monday to Friday delivery. you have ordered after 12pm it will be delivered the next following next day. £44.99 on All orders to UK mainland post codes, further post codes will be quotable Next Day Delivery is between 8am - 6pm on the day selected. All pallet tile order are kerbside and will need to be signed for.
Saturday Delivery Orders placed before 12pm on Friday will be delivered on the up coming Saturday. £65.00 on All orders to UK mainland post codes, further post codes will be quotable You can  choose a Saturday Delivery which is between 8 - 6pm.
Sample Service Generally all samples are sent out on a next day delivery, but always allow upto 2 working days if orders before 12pm. Free Delivery on all sample orders You can order as many samples as you like at one time which will be delivered via Royal Mail or larger samples will be delivered via a courier service and may need a signature.
Returns We accept returns within 14 days of your delivery. However, any returns would have to be arranged by yourselves. Unfortunately we do not have the means to arrange collections. Once we receive any full boxes back to Tile Choice, in a resaleable condition we can refund within 7 working days of Tile Choice receiving your goods.

 

Most deliveries arrive on large lorries with a tail-lift (and a pump truck) therefore it is important to inform us about any access restrictions at the chosen delivery address. E.g: narrow roads to which we will then inform our warehouse that a smaller vehicle may be needed due to restricted access. We would also like to be informed if there are any obstructions. E.g: steps, lifts, uneven or gravel paths/driveways.

All palletised orders are **KERBSIDE** only. Whilst every effort will be made to deliver your order to the closest, safest location the goods will need to be signed for. We will not leave any palletised orders without a signature, this is down to the delivery drivers discretion. If the driver is not happy with the location that the pallet is being left, it will then be taken back to the delivery depot.

Orders and tile samples are delivered to UK Mainland addresses only and all delivery prices are fixed.

Goods can only be dispatched Monday - Friday. Orders placed over the weekend will be dispatched on Monday on your desired delivery service.

Damages on Delivery
Please check your order for any visible damages before signing for it. If you feel there are damages please sign as DAMAGED and then inform us within 48hours with the total quantity including pictures. After 48hours Tile Choice will not take responsibility for any damages. Please Note: The delivery prices listed below are NOT valid for some postal areas. These postcodes are as follows;

AB, IV, HS, KW, ZE, PH, PA20+, DD, PO30-PO41, JE, GY, IM, BT.

DUE TO NEW EU RULES WE CAN NO LONGER SHIP TO IRELAND, SOUTHERN IRELAND OR NORTHERN IRELAND

If you need a quotation for delivery to one of the aforementioned postcodes, please contact us and we can supply you with delivery costs.

Freephone: 0800 1 560 560 or email: [email protected]

Returning Orders
 
You can return complete boxes of tiles to us within 30 days of purchase, providing we receive them in a saleable condition. Any refund greater than 25% of the original order will incur and 20% restocking charge. Any returns are to be arranged yourself and at the your own cost.