I would like to say how pleased I am with the service i have received at your store in Bilston so far.
I have made several visits recently, looking, and purchasing tiles for my bathroom.
On each visit your staff have been really helpful & pleasant. I was pleased to be able to loan sample tiles also. Finally i was very pleased with the prices & will be having my tiles from you instead of an other local store in town, who seemed reluctant with discounts for non trade.
your web site was also good compared to others, as i was able to type in tile codes. Very efficient, Please pass my comments to your staff as these days people mostly complain and praise is not given when deserved, In particular Martin and Richard B. at Bilston have been most helpful to me.
Review by Miss V Hyde (posted 2017-03-28 22:48:00)
Fantastic Customer Service
I would like to take this opportunity to praise the fantastic customer service the staff at the Bilston branch of Tile choice provide.
I have visited this branch on a number of occasions and have always found the staff to be very friendly and knowledgeable. On my recent visit a member of the team even changed my flat tyre for me which would have otherwise left me stranded outside the store.
As a manager working in a customer service environment myself I feel it is very important that team are recognised for their fantastic customer service and hard work in particular Richard the manager and Julio (who changed my tyre).
Please pass on my sincere thanks.
Review by Kate Hopkins (posted 2017-03-29 23:18:51)
Fantastic Customer Service
Me and my husband visited your Bilston store today and we were served by Carl. His customer service is second to none. Really helpful, helped us choose the right tiles for what we needed, gave advice. Everyone was very friendly in fact and I’ll be recommending your store to everyone. There’s not many places you go to now where you find a great team like yours. :-)
Review by Katie Cox (posted 2020-02-23 21:53:35)
Brilliant customer service
This is a great store - I had some tiles left over and the girl who responded to my query about bringing the extras back could not have been more helpful. She knew exactly what to do to help me and was there to meet us - and helped us lift these very heavy tiles from our car. Its so good to see this kind of service still exists - well done Tile Choice Bilson - we will definitely be coming back
Review by Angela McKeever (posted 2020-02-23 21:53:43)
We have made several visits recently, for bathroom, kitchen and floor tiles all of the staff we have met are very efficient and helpful and know what they are talking about. Nothing is too much trouble.
Review by Sue Collett (posted 2020-02-23 21:59:45)
Excellent service from tile choice at Bilston......staff were helpful, informative and friendly. No pushy sales banter....just there when you needed help or advice. Delivery service was second to none....2 hour time slot and delivered on covered pallet and dropped exactly where i wanted. From start to finish......a first class service.
Review by M. Cookson (posted 2020-02-23 22:17:00)
Really helpful (not pushy) staff...always on hand to offer advice and an excellent customer service all round. Delivery service was absolutely spot on. All in all a first class service.
Review by Mr M Cookson (posted 2020-02-23 22:01:00)
Excellent, helpful and friendly
The Bilston team really go out of their way to help, make suggestions and actively show you displays and listen to what your needs are. The prices are really competitive and the fact that you can bring back unused tiles and be refunded an added bonus. Thank you so much for all your help!
Review by Mary POWELL (posted 2020-02-23 22:19:01)
It was terrible
Review by :) Mannat (: (posted )
Customer service complain
At 5:50 Indian guy customer service don’t know the name too much arguing he is forcing came near my car outside again arguing check CCTV I LEFT STUFF not buy came back in morning to buy the same stock and good service by morning staff at 8:35 am. I m the valuable customer buy nearly £4000 tiles in year have all the receipts Overall not satisfied by his service.
Review by Singh (posted )
I would just like to say a big thank you to all the guys at Bilston branch as always you definitely know how to treat your customers, Every time I visit I’m shocked how much help and advice you give,I can actually say you make me feel like family,I visit a lot of top stores and for me these guys are second to none,Well done and keep up the great work.
Review by Chris Fellows (Shaggy) (posted )
EVERYONE WAS SO KIND & HELPFUL
I attended this store with Iris - my elderly & mobility-compromised mother on 26th October 2021. From the moment we arrived, everyone was so helpful, engaging & supportive. Mom struggled to get up the stairs to view more tiles, but a very kind staff member brought a chair for her to sit down on. He was also very helpful & informative regarding her tile choices. On going back downstairs, another very kind staff member brought another chair from the office for Mom to rest & recover. The whole experience has been so positive!! Everything was packed neatly into my car & when I needed to return some items 2 days later, they took care of bringing them out of my car. The refund process was without any issues & Mom got a nice surprise when I returned the funds to her!!
All round, it was an excellent customer experience & I'm looking forward to coming again soon!! In fact, it's been major motivator for me to get my own bathroom refurb started as they have a great range of quality products at a reasonable price point!!
Thanks everyone!!????
Review by Gill & Iris (posted )
It is about the Bilston Bathrooma, I will never buy or use thier product and services.Work competed was oweful and very disappointing will not visit the store again. Installed seconhand bathroom and shower and it not working and breaking.
Review by Tinh Vo (posted )
Fantastic Store with the best customer service
Spent a fair amount of money at this store. Customer service is the best I have ever seen. Planning to secure all my orders at this store in excess of spending £10,000 with no hesitation with the Bilston team. Keep up the good work
Review by Kal singh (posted )
Used the store a few times recently & cannot get over how friendly, helpful & polite all the staff are. Nothing seems too much trouble for them
Will certainly recommend them in future
Review by Paul & Chris Guy (posted )
Nice
Review by l3o (posted )
Very good would recomend.
Dealt with by H.Good advice and very friendly & helpful.Worked out exactly what I needed. Pleased with the price as well.
Review by Brian Smith (posted )
Great service and products
I've been using this store for years and so feel qualified to make valid comment. The guys and girls at the Bilston store are always helpful, friendly and knowledgeable, offering realistic advice to customers to save money and time. If there's discount available, they ensure you get it! Tremendous example of how to maintain great customer service nowadays.
Review by Tony Murphy (posted )
Visited the Bilston branch today. Store set out well, plenty of displays and choice. Customer service excellent, very good advice, not rushed into making a choice and helped through out.
Review by Ruth Lavender (posted )
Nice
Review by Anjel (posted )
Nice
Review by Anjel (posted )
Nice
Review by Anjel (posted )
Yess
Review by Anton m mike (posted )
Yess
Review by Anton m mike (posted )
Vdvdvd
Review by Jack Lahuna (posted )
Never
Review by Caca (posted )
I’ve visited this store a handful of times. I’ve found the staff knowledgable, friendly and always willing to go that extra step to make my visit welcome. Well Done
Review by Mike Herbert (posted )
Very good
Review by Sukhdev Singh (posted )